Customer Insights

Understand HORECA buyers, purchasing behavior, retention, and account health.

⌘ K

Ahmed Al-Rashid

Super Admin

Customer

Active Buyers

+ 0.0% vs Apr 2026

Repeat Purchase Rate

100.0%

+ 0.0% vs Apr 2026

Average Order Value

ر.س8,391

-6.0% vs Apr 2026

Accounts at Risk

+ 0.0% vs Apr 2026

Customer Segmentation

11 Total Customers

Restaurants 45.5% (5)

Hotels 9.1% (1)

Cafes 27.3% (3)

Catering 18.2% (2)

View segment insights

Monthly Customer Growth

Total Customers

+ 0.0% vs last year

Top Buying Categories by Customer Segment

Category	Restaurants	Hotels	Cafes	Catering
Dry Goods	23%	50%	39%	31%
Meat & Poultry	19%	11%	12%	13%
Dairy & Cheese	12%	4%	13%	11%
Beverages	10%	8%	7%	17%
Cleaning & Hygiene	6%	6%	7%	5%
Fresh Produce	8%	5%	4%	5%
Disposables	8%	6%	3%	6%
Frozen Foods	6%	4%	6%	4%
Bakery Supplies	5%	1%	6%	2%
Seafood	3%	6%	3%	5%

Top Accounts by Revenue

Rank	Customer	Segment	Revenue	Orders	AOV
1	CK CloudBite Kitchen	Restaurants	ر.س227,988	25	ر.س9,120
2	RC Royal Catering Services	Catering	ر.س200,959	21	ر.س9,569
3	HB Hotel Blue Horizon	Hotels	ر.س194,777	18	ر.س10,821
4	SB Sunrise Bistro	Cafes	ر.س163,253	20	ر.س8,163
5	FB Fresh Bowl Cafe	Cafes	ر.س158,684	10	ر.س15,868
6	B& Brew & Beans Cafe	Cafes	ر.س156,253	19	ر.س8,224
7	SR Spice Route Bistro	Restaurants	ر.س113,860	15	ر.س7,591
8	MC Metro Catering Co.	Catering	ر.س98,355	17	ر.س5,786
9	DD Daily Dine Restaurant	Restaurants	ر.س74,022	13	ر.س5,694
10	GL Green Leaf Restaurant	Restaurants	ر.س54,655	12	ر.س4,555

View all accounts

Churn Risk

10 accounts High Risk

0 vs Apr 2026

Loyalty Score

71 / 100 Good

+ 0 vs Apr 2026

Support Tickets

100 Open Tickets

0 vs Apr 2026

City Distribution

25.0% Riyadh

25.0% Jeddah

12.5% Dammam

12.5% Khobar

12.5% Mecca

12.5% Medina

View full report